SHIPPING AND DELIVERY TERMS
Your orders are handed over to the courier by 15:00 on weekdays and by 11:00 on Saturdays. Orders placed after these times will be processed on the next business day.
A tracking number will be provided to you once your order has been handed over to the courier. For standard shipments, it may take up to 24 hours for tracking information to be reflected in the systems.
At Ultra, we ship our coffees with a freshness-focused approach. The coffee you purchase will not have a roast date older than two weeks from the shipping date.
All shipments are carried out via contracted courier companies. Currently, we do not offer in-store pickup or alternative delivery point options.
Ultra is not responsible for any delays that may occur after your order has been handed over to the courier. You must contact the relevant courier company for information regarding the current status of your shipment and the delivery process.
Ultra cannot be held responsible for delays, returns, or delivery issues resulting from incomplete or incorrect entry of the delivery address, recipient information, or contact details.
Ultra reserves the right to cancel orders without prior notice in situations beyond its control, such as typographical errors, technical glitches, out-of-stock issues, pricing errors, or force majeure events.