RETURN AND CANCELLATION POLICY

 

GENERAL INFORMATION

At Ultra Coffee Specialty, customer satisfaction is our priority. This policy regulates the return and cancellation conditions for products purchased from our website.

1. FOOD PRODUCTS

Coffee beans, ground coffee, paper filters, and other food products sold on our site are non-returnable due to hygiene and perishability reasons. Please contact us if there is any defect or damage to the products you have purchased.

2. COFFEE MACHINES AND ELECTRONIC PRODUCTS

Coffee machines and other electronic products can be returned within the scope of the 14-day right of withdrawal. For a return request, the product must be unused, in its original packaging, and sent in its entirety. The return process can be initiated after the product has been delivered.

3. DEFECTIVE AND DAMAGED PRODUCTS

If the delivered product is damaged, faulty, or defective, the product can be returned, exchanged, or repaired. In this case, the customer must notify Ultra Coffee Specialty of the situation as soon as possible to receive the necessary guidance.

4. CANCELLATION PROCESS

If you wish to cancel your order before it is shipped, you can contact us to submit your cancellation request. Cancellation is not possible for products that have already entered the shipping process.

5. RETURN AND REFUND PROCESS

Once the return request is approved and the product reaches us, the refund process is initiated. The payment will be refunded using the same method used during the purchase. Processing times of banks or payment providers may affect the refund process.

6. CONTACT

For your return and cancellation requests, you can contact us via the contact address below.

Email: info@ultracoffeespecialty.com