Ultra Coffee Specialty – Personal Data Protection Policy (KVKK)

 

GENERAL INFORMATION

 

This policy explains the purposes and methods of processing personal data collected by Ultra Coffee Specialty ("we", "us", "our") through our website and sales channels, as well as the rights of the users.

This document has been prepared in accordance with the Personal Data Protection Law (KVKK) No. 6698.

By visiting our website or placing an order, you are deemed to have accepted this KVKK Policy and the conditions stated herein.

1. DATA CONTROLLER

Title: Ultra Coffee Specialty

Address: Çınarlı Mah. İnönü Cad. No:16 Derince Kocaeli

E-mail: info@ultracoffeespecialty.com

2. PERSONAL DATA COLLECTED

The following information may be collected through our website or sales channels:

  • Name, surname, Turkish ID number (for invoicing and legal requirements)
  • Address information (for invoicing and delivery)
  • Phone and e-mail information (for communication and notifications)
  • Payment and credit card information (not stored in our system, transmitted via secure payment infrastructure)
  • Order and shopping history
  • Website usage data and cookies

3. PURPOSES OF PROCESSING PERSONAL DATA

Collected data is processed for the following purposes:

  • Execution of order and delivery processes
  • Performance of invoicing and accounting operations
  • Customer communication, campaigns, and notifications
  • Website security and user experience
  • Fulfillment of legal obligations

4. TRANSFER OF PERSONAL DATA

Personal data may only be shared with third parties in the following cases:

  • Cargo and logistics companies involved in order and delivery processes
  • Payment infrastructure providers
  • Authorized public institutions in case of fulfillment of legal obligations

5. USER RIGHTS

Under the KVKK, users have the following rights:

  • To learn whether their personal data is being processed
  • To request access to their personal data
  • To object to processing or request restriction
  • To request correction of incorrect or incomplete data
  • To request deletion or destruction of data
  • To withdraw consent in cases where consent has been given
  • Right to complain: Applying to the Personal Data Protection Authority

For these rights, you may send an e-mail to info@ultracoffeespecialty.com or apply to us in writing. Your request will be answered within 30 days at the latest.

6. DATA RETENTION PERIOD

Personal data will be stored for the duration required by the processing purposes and within the scope of legal regulations.

Examples:

  • Invoice and accounting records: 10 years
  • Order and customer communication data: 5 years

7. SECURITY MEASURES

Ultra Coffee Specialty implements technical and administrative measures to protect personal data against unauthorized access, loss, or modification.

8. CONTACT

For questions, requests, or complaints regarding the KVKK, you can reach us via the following contact details:

E-mail: info@ultracoffeespecialty.com

Address: Çınarlı Mah. İnönü Cad. No:16 Derince Kocaeli